Use of your data
Personal information collected on the site is mainly used for the management of the website administered by the Tourist Office of Grand Figeac – Lot and Célé Valley.
The personal data collected on the contact form are the following:
- Last name, first name
- Postal address, email and phone number
- Information on the stay (period, with children), centers of interest and preferred accommodation
The personal data collected from users are intended for the proper functioning, in a secure environment, of the platform.
The uses are as follows:
- Access and use of the Platform by the user;
- Producing content;
- Managing any disputes with users;
- Sending commercial and advertising information, based on the user’s preferences;
- Producing anonymous statistics of audience and use of online services.
This processing is based on Article 6(1)e of the RGPD, relating to the performance of a mission of public interest.
The recipients of the data are only the agents of the Tourist Office of Grand Figeac – Lot and Célé Valley, within the framework of their attributions, as well as the staff of the service companies, for this sole purpose.
The service providers with access to the data are:
- Tourist Development Agency of the Lot and Dordogne Occitanie
- The tourist offices of the Lot
- The Regional Committee of Tourism and Leisure – Site of Toulouse
Concerning the contents, they are intended for all users of the site. The data collected is not transferred outside the European Union, nor is it used for automated decision-making. Only the publications are likely to be accessible outside the European Union, because of their presence on the Internet. Furthermore, the processing is subject to a policy of minimizing data collection. If you do not provide all of the data indicated as mandatory by an asterisk, your request cannot be processed. The retention of data relating to requests may not exceed the time necessary to process it as well as the legal time limits for legal recourse.
The subcontractors
They provide services on our behalf, in particular, the hosting, maintenance and external operation of cookies of our website: Raccourci Agency – 18 bvd Maréchal Lyautey, 17000 La Rochelle – +33 (0)5 46 28 17 17 – www.raccourci.fr
The data retrieved via the contact forms arrive on our GRC Tourinsoft tool managed by Faire Savoir in conjunction with the ADT Lot Tourisme.
The access of our subcontractors to your data is done on the basis of their commitment to be respectful of the rules stemming from the RGPD and on the basis of signed contracts mentioning the obligations incumbent on them in terms of data security and confidentiality protection.
We store your personal data in the European Union. In all cases, we ensure that the processing is carried out in accordance with this privacy policy and that it is framed by the European Commission’s standard contractual clauses that ensure an adequate level of protection for the privacy and fundamental rights of individuals.
Commercial Offers
You may receive commercial offers from the publisher. If you do not wish to do so, please report it by email to our IT and Freedoms Referent: info@tourisme-figeac.com
Your data may be used by the publisher’s partners for commercial canvassing purposes, if you do not wish to do so, please report it by email to the following address: info@tourisme-figeac.com
The data is kept and used for a period of time in accordance with the legislation in force.
Cookies
Our system uses cookies.
A “Cookie” or tracer is an electronic file deposited on a terminal (computer, tablet, smartphone…) and read, for example, when consulting a website, reading an email, installing or using software or a mobile application and this, regardless of the type of terminal used (source: https://www.cnil.fr/fr/cookies-traceurs-que-dit-la-loi). Learn more about cookies, how they work and how to oppose them: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser)
Two types of cookies are used on our site.
Internal cookies necessary for the operation of the site
These are cookies necessary for the operation of our site and its optimization. They allow you to use the main features of our site (e.g. media players). Without these cookies, you will not be able to use our site normally.
Some cookies are also deposited for the display and counting of non-personalized contextual advertisements.
Third-party cookies intended to improve the interactivity of the site
The Grand Figeac Tourist Office – Valleys of the Lot and Célé website relies on certain services offered by third-party sites. These include:
– Conversational platform: These cookies allow us to offer you an online chat assistance service. If you deactivate these cookies, chat assistance will no longer be offered on the various pages of our site.
– Audience measurement: These cookies allow us to obtain anonymous site traffic statistics in order to optimize its ergonomics, navigation and content. By deactivating these cookies, we will not be able to analyze site traffic. We use Matomo for data analysis, a tool certified as compliant with RGPD standards.
– Social networks: These cookies allow you to interact from the site with social modules and to share the site’s contents with others or to inform them of your consultation or opinion on it, when you click on the “Share”, “Like” modules of Facebook and Twitter, for example. By disabling these cookies, you will no longer be able to share pages from the site on social networks.
– Geolocation: These anonymous cookies facilitate the recommendation of nearby suggestions, thanks to your geographic location.
These features use third-party cookies deposited directly by these services. When you first visit www.tourisme-figeac.com, a banner informs you of the presence of these cookies and invites you to indicate your choice. They are only deposited if you accept them. You can at any time inform yourself and configure your cookies to accept or refuse them. You will be able to indicate your preference either globally for the site, or service by service.
The cookies allow for anonymous statistics and are kept for 13 months after your visit to the site.
Your Rights and the protection of your data
Organizational and functional measures have been put in place to ensure the protection of your data, including the appointment of a referent and a data protection delegate, data protection awareness for agents handling personal data, secure access to our premises and our computer platforms. A Data Protection Officer: info@tourisme-figeac.com , is available to answer any questions you may have regarding the protection of your personal data.
Under Law No. 78-17 of January 6, 1978 as amended and the European Regulation 2016/679 of data protection (RGPD), you have a right of access, modification and rectification as well as a right to object for legitimate reasons on the data that concern you.
The right of access: they can exercise their right of access, to know the personal data concerning them, by writing to the email address below. In this case, before implementing this right, the Platform may request proof of the user’s identity in order to verify its accuracy;
- The right to rectification: if the personal data held by the Platform are inaccurate, they may request the update of the information;
- The right to deletion of data: users may request the deletion of their personal data, in accordance with the applicable data protection laws;
- The right to limitation of processing: users may request the Platform to limit the processing of personal data in accordance with the assumptions provided for by the RGPD;
- The right to object to the processing of data: users may object to their data being processed in accordance with the assumptions provided for by the RGPD;
- The right to portability: they may request that the Platform hand over the personal data they have provided for transmission to a new Platform.
For any information or exercise of your IT and Freedom rights on the processing of personal data managed by the Tourist Office of Grand Figeac – Valleys of the Lot and Célé, you can contact our IT and Freedom Referent:
- By Email: info@tourisme-figeac.com
- By mail (with a copy of your ID in case of exercising your rights) to the following address: Office de Tourisme du Grand Figeac – Vallées du Lot et du Célé – Place Vival – 46100 FIGEAC
- Or you can contact our departmental Data Protection Officer, the Centre de Gestion de la Fonction Publique Territoriale du Lot:
-Postally to: Service Protection des Données 12 avenue Charles Pillat – 46090 Pradinesww<
– By email to: dpd@cdg46.fr
In support of your request to exercise your rights, you will be asked to provide proof of your identity.
A response will be given within the legal period of 1 month from receipt of your request. For any additional information on the protection of personal data, we invite you to consult the site: https://www.cnil.fr/
If, after having contacted us, you believe that your Computer and Freedom rights, have not been respected, you can address a complaint to the National Commission for Computer and Freedom (CNIL).
We recommend that you contact us as a first step before filing a complaint with the CNIL, as we are here to listen to you and are entirely at your disposal to resolve your problem.
